Shipping and Postage Costs
At PORTUGAL MOEDAS, each order is handled individually, ensuring the best protection and packaging of the items and the most appropriate shipping cost for each customer’s profile.
Shipping costs do not appear at checkout because each order has specific characteristics that directly influence the final postage value. The customer places and completes the order on the website without any upfront payment. After submission, the order is registered in our system and manually reviewed by our team, with no further action required until our reply by email.
In our reply, we send an email confirming the stock of the requested items, a combined 2D scanner image of all reserved items, the final order value including the shipping costs, any applicable discounts, and the available payment options. Payment should only be made after the customer confirms the email sent by our team, where all order details are presented.
Postal Address Confirmation
In our confirmation email, we always request verification of the name and postal address provided during registration on the website, ensuring that all information matches exactly what is required for the postal distributor or courier to correctly identify the delivery location. If the customer wishes to include a telephone number or email address on the external shipping label, this must be explicitly requested in the message field during checkout or confirmed by email.
Although the telephone number and email are collected during website registration, we only include them on the external label when the customer requests it. For courier services such as UPS or CTT Expresso, these fields are mandatory and therefore always included. For this reason, it is essential that the customer ensures the telephone number provided during registration is correct, as it will be used by the courier for delivery.
Calculation of Shipping Costs
Due to the nature of the items sold (coins and other diversified collectible objects), shipping costs vary according to several factors, including the total weight of the order, the type of packaging required, the fragility of the items, and the selected shipping service. For this reason, only after manually reviewing the order can we calculate a fair and accurate postage value.
For ethical, transparent, and security reasons, PORTUGAL MOEDAS does not accept requests for standard untracked mail, even if the customer requests it or declares full responsibility. All shipments are made exclusively with tracking, ensuring traceability, safety, and compliance with best practices in e-commerce.
Shipping Insurance
Shipping insurance is optional and the responsibility of the buyer when requested. However, for higher-value items, we strongly recommend that collectors choose insured shipping and inform us of this intention when confirming the order. This recommendation is made due to the current global volatility of postal services and the increased risk associated with high-value shipments.
International Shipping
Since January 1st, 2026, CTT no longer allows the international shipment of goods through the International Registered Mail service. You may consult the official CTT information at: https://www.ctt.pt/grupo-ctt/media/noticias/o-envio-de-bens-deixa-de-ser-permitido-em-correio-registado-internacional
Currently, the postal option with the best quality/price ratio for international shipment of goods is CTT Correio Azul Internacional. More information can be found at: https://www.ctt.pt/particulares/enviar/para-o-estrangeiro/correio-azul#fndtn-tab2
This service includes priority handling and tracking, allowing the shipment to be monitored through CTT systems and the postal operator of the destination country. However, it has important limitations: it does not allow insurance, does not provide signature upon delivery, and does not offer a delivery receipt service.
For this reason, we kindly ask for your understanding that if the shipment is marked as “Delivered” in the official tracking system, we will consider the delivery completed. As this service does not provide the recipient’s signature as proof of delivery, we cannot assume responsibility for any claims related to delivery once the shipment is recorded as delivered in the official postal tracking system.
As a safer and often more advantageous alternative, we also offer international shipping through UPS, which provides insurance, delivery confirmation, detailed tracking, and greater global reliability. Customers who prefer this option may simply inform us when replying to our confirmation email.
Examples of Shipping Costs (Portugal)
From €5.00 – Registered Green Mail (no delivery receipt, no insurance)
From €6.70 – Registered Mail with delivery receipt (no insurance)
From €8.60 – Parcels up to 2 kg (no insurance)
From €12.00 – CTT Expresso 24h – Mainland (no insurance)
These values are indicative only and may vary depending on the characteristics of the order.
Order Reception
After dispatch, in the email where we provide the tracking number, we also include—typically for international shipments or higher-value national shipments—a photograph of the packaging used, whether envelope, box, or other type of container, so the customer knows exactly how the order should be received.
We recommend that the customer check the condition of the packaging upon delivery. If it is damaged or tampered with, the customer should refuse the delivery and file a complaint with the postal operator.
Customer Support
For any additional clarification, we are always available to assist.
Numismatic Regards,
Luís Vieira