Browsing and Registration
All users may freely browse the website www.portugalmoedas.com.pt without the need to register. Registration is only required when you wish to purchase a product directly through the website.
Minimum Age
Online purchases and account registration are exclusively available to users aged 18 or over.
How to Create Your Account
To register, click on “User Account” and select “No account? Create one here”, filling in all mandatory fields.
Note: The website is optimized for Chrome, Microsoft Edge and Firefox. If you encounter any error while registering or completing your order, we recommend trying another browser.
Adding Products to the Cart
Once registered, you may add the desired products to your “Shopping Cart”. Follow all the steps indicated until your order is correctly completed.
Upon finalizing your order, you will immediately receive an automatic e-mail containing a copy of your order, confirming that it has been successfully registered in our system. If you do not receive this e-mail, the process was not completed correctly.
Payment
Your order is always placed and finalized without any immediate payment request.
Payment will only be requested in our follow-up e-mail, after we confirm the availability of all ordered items.
When your order has been separated and is ready for dispatch, you will receive an e-mail containing:
– confirmation of all available products;
– shipping costs and any applicable discounts;
– payment options (bank transfer or PayPal);
– 2D scanner images of the separated coins for verification.
At this stage, you may add or remove coins from your order if you wish.
Attention: If you do not receive our reply by e-mail within 3 business days, please check your spam folder.
Order Shipment
After payment confirmation, your order will be dispatched within the next 24 business hours, by registered mail with tracking.
The shipment will be sent to the registered name and address, accompanied by the corresponding invoice‑receipt.
If you wish to include your taxpayer number on the invoice‑receipt, please indicate it in the Messages/Remarks field of your order or by e-mail before making the payment. If it is not indicated beforehand, the invoice‑receipt will be issued to a final consumer as soon as the payment is validated, and it will not be possible to add the taxpayer number after issuance.
After dispatch, you will receive the CTT tracking number, which will also be available in your customer area.
Conditions and Cancellations
Orders may be refused due to stock errors or force majeure.
Orders that have been registered and replied to, but remain unpaid within 5 business days after our confirmation e-mail, will be cancelled. We also reserve the right to deactivate the customer’s account.
Complete Manual
You can download here the complete manual (PDF)
Customer Support
We are always fully available to clarify any questions you may have. Please do not hesitate to contact us.
Numismatic Regards,
Luís Vieira