PORTUGAL MOEDAS provides access to the Electronic Complaints Book, as required by Portuguese consumer protection and e‑commerce legislation. The access link is available at the end of this page.
We work daily to ensure the complete satisfaction of our customers. All orders submitted through our online store are reviewed and answered individually before any confirmation or payment is requested.
In this initial response, we identify any stock shortages and, when applicable, present suitable alternatives, clearly describing the differences between products and attaching real images of the proposed items. At this stage, customers may add or remove products or cancel the order without any obligation.
The PORTUGAL MOEDAS website is also distinguished by the high graphic quality of its product images. Whenever possible, we provide real photographs of each item, with multiple views, angles and lighting conditions, allowing customers to perform a precise assessment of the coin’s condition.
For many products, we also offer high‑definition digital zoom tools, ensuring detailed visualization of relevant numismatic features. In cases where standard images are used, these are clearly identified as such, ensuring full transparency in the presentation of our products.
This visual communication policy aims to provide customers with maximum confidence and clarity during the purchasing process, ensuring that the item received fully matches the expectations created.
If any product received does not fully meet your expectations, we kindly ask you to contact us immediately so that we can resolve the situation as quickly as possible:
- Email: geral@portugalmoedas.com.pt
- Phone: +351 938 406 867 — Call to national mobile network
We appreciate your understanding and apologise for any inconvenience that may have occurred. Whenever possible, we ask that you contact us before submitting a formal complaint, so that we may resolve the matter directly and efficiently.
If you still wish to submit a complaint, you may access the Electronic Complaints Book using the link below:
