We inform you that we do not normally ship COD and we only ship by registered mail, and we do not accept requests for regular mail.
Postage and insurance, when required, are at the expense of the buyer.
Given the diversity of our products, it is not possible for us to simulate shipping costs when placing the order, because we have to take into account the weights and dimensions as well as the fragility of some of our products that require a more cautious packaging. For this reason, we will only inform you of shipping costs when we reply to your order by e-mail.
Examples of most common shipping costs for our orders:
National scope by shipping via CTT in Green Registered Mail. (updated prices for CTT services on March 1, 2023)
Orders of coins from 1 gram to 1500 grams, as long as they fit inside a 220x160 mm padded envelope, the postage cost is 5.10€.(does not include insurance)
Larger orders up to 2000 grams, as long as they fit inside a 220x320 mm padded envelope, the shipping cost is 6,60€.(does not include insurance)
Other alternatives or situations on request.
International registered mail with Acknowledgment of Receipt
International by shipment via CTT and registered mail with Acknowledgment of Receipt.
Orders of coins from 1 gram up to 1500 grams, as long as they fit inside a 220x160 mm padded envelope, the postage cost is 9,75€.(does not include insurance)
Other alternatives or situations upon request
We advise the buyer to always request shipping with declared value insurance and in case of loss of the order duly justified we will only reimburse the compensation received by the post office. For more information, please consult the information available on the CTT website (Portugal Post Office)
If you have received a violated letter or parcel, with or without its content, and without damage to the complaint to the operator, we recommend that you file a complaint with the Public Security Police (PSP) or the National Republican Guard (GNR) in your area of residence. Alternatively, you can directly contact the Public Prosecutor's Office or the Department of Investigation and Penal Action (DIAP) at the court of the area where the facts occurred."
We will always be available to clear up any doubts you may have, so please do not hesitate to contact us.