Shipping and Delivery Costs
At Portugal Moedas, each order is handled individually to ensure the best protection of the items and the most appropriate shipping cost.
Payment
Payment is not requested at the time of placing your order.
This means you will start and complete your order on the website without being asked for any payment during the process.
Your order will be registered in our system and handled manually by our team, with no further action required until you receive our email response.
Order Confirmation by Email
After placing your order, we check the availability of all items and send an email with:
- Stock confirmation
- Images of the reserved items
- Final shipping costs
- Possible applicable discounts
- Available payment options
Payment should only be made after you have confirmed our email, which will include all details of your order (items, shipping costs, and any applicable discounts).
Calculation of Shipping Costs
Due to the nature of the items sold (coins and collectible objects), shipping costs vary depending on:
- Total weight of the order
- Size and type of packaging
- Fragility of the items
- Selected shipping service
Shipping costs are always provided by email after the order, ensuring a fair and tailored value for each case.
Common Shipping Costs (Portugal)
Indicative examples of our most frequent shipments:
- From €5.00 – Registered Standard Mail (without delivery receipt, optional insurance)
- From €6.70 – Registered Mail with delivery receipt (optional insurance)
- From €8.60 – Registered Mail Larger orders up to 2kg (optional insurance)
- From €12.00 – CTT Express 24h Orders up to 5 kilos (optional insurance)
These values are for guidance only and may vary depending on the characteristics of the order.
International Shipping
Due to postal service changes, all international shipments are analyzed individually.
International shipping costs are provided upon request, included in the email response to your order, taking into account:
- Destination country
- Type of items
- Weight and dimensions
- Available services: CTT – Correios de Portugal or carriers such as UPS
Shipping Conditions
- Shipments are made exclusively via trackable mail.
- Cash on delivery is not accepted.
- Insurance is optional and is the responsibility of the buyer when requested.
- In case of loss or damage, liability is limited to the compensation provided by the carrier.
Receiving Your Order
Upon receipt of your order:
- Check the condition of the package.
- If it is damaged or tampered with, refuse delivery and file a complaint with the delivery operator.
- It is also recommended to report the issue to the local authorities.
Customer Support
For any additional questions, we are always available to assist you.
Numismatic Regards,
Luís Vieira